Privacy Policy

Xspa Furniture ("we," "us," or "our") is committed to protecting the personal information of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our products and services.

We are a B2B manufacturer headquartered in Jiujiang Town, Nanhai District, Foshan City, Guangdong Province, China. Our operations serve global clients across Europe, North America, South America, the Middle East, Australia, Japan, South Korea, and emerging markets worldwide.

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this policy. Please read this document carefully before proceeding.

We collect information to provide and improve our services to you. The types of information we may collect include:

The information we collect is used solely to serve your business needs and improve our operational standards. Specifically, we use your data to:

• Process and fulfill product inquiries, quotations, orders, and OEM/ODM requests.
• Communicate with you regarding your orders, shipments, after-sales support, and ongoing partnerships.
• Provide value-added services such as factory visits, airport transfers, hotel arrangements, and dining coordination for visiting clients.
• Send product updates, new collection launches, industry news, and promotional materials -- with your explicit consent.
• Analyze website traffic and user behavior to improve website functionality and user experience.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Prevent fraudulent activity and enhance the security of our systems.

We respect your business confidentiality. We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

The security of your personal information is a priority for us. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights in a timely and transparent manner:

To exercise any of these rights, please contact us at mike@xspafurniture.com. We will respond to your request within 30 days.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For active business clients and partners, we retain information for the duration of the business relationship and for a period of up to 7 years thereafter, in accordance with Chinese commercial law and international trade record-keeping requirements.

Website usage data collected via analytics tools is retained for a maximum of 26 months, after which it is anonymized or deleted.

When your information is no longer required, we ensure it is securely deleted or anonymized in a manner that prevents unauthorized reconstruction.

As a globally operating manufacturer serving clients across multiple continents, your personal information may be processed and stored in countries outside of your own. Specifically, data is primarily processed at our headquarters in Foshan City, Guangdong Province, China.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. We will notify you of significant changes by:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Sending a notification email to active clients on record where applicable.
• Displaying a prominent notice on our website homepage for a reasonable period.

Your continued use of our website or services after any modification constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.